Admissions
What to Expect at Admission
Reaching out to ask for help can be scary, but the admissions team at Lakeside Behavioral Health System is here to guide you through every step of the process. Our mission is to provide modern psychiatric and addiction treatment that not only serves the needs of our patients but their families and loved ones too. Achieving that mission starts at admission.
Mental health symptoms can appear at any time, so patients can be referred, assessed and admitted 24 hours a day, seven days a week. After a no-cost confidential assessment, our experts identify the most appropriate type of treatment and a referral is made to the program that is determined to be the best fit.
Our treatment programs offer a variety of scheduling options, including days, evenings, weekends or a combination of the three. Each patient’s needs are different, so programs are of varying duration. Some may serve as a transitional step between an initial crisis and re-entry into daily living activities, so a patient may move between different levels of care throughout the treatment process.
Pre-Registration Paperwork
Fill out these forms before arrival to help fast track your admission.
Payment and Insurance Information
We’ll work with you to verify benefits and walk through payment options before receiving care.
Pay Your Bill
Pay your bill now with our online portal.
Measuring Our Success at Admission
Lakeside Behavioral Health System is focused on solutions. Each day we concentrate all of our resources and energy on providing the highest quality, most cost-effective behavioral services available. Our focus on solutions for our patients means that we are constantly working to maximize our care.
Admissions Patient Satisfaction Survey – March 2019
| Statement | Satisfaction |
|---|---|
| Staff was friendly when I presented for assessment and assisted appropriately with questions. | 98% |
| My assessor informed me about the assessment process and what to expect. | 96% |
| They took the time to answer my questions. | 99% |
| I was treated with respect and dignity by my assessor and other staff members. | 99% |
| The environment is clean and presentable. | 99% |
| I would recommend Lakeside to my family and friends. | 98% |
*A sample size of 138 patients were asked if they agreed with the above statements.
We remain focused on our goals through constant and ongoing monitoring of our systems, programs, outcomes, patient and referral source satisfaction. We utilize this information to constantly improve upon our systems, treatment protocols and outcomes in order to further benefit our patients.
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HELPFUL LINKS
Lakeside Behavioral Health System
2911 Brunswick Road
Memphis, Tennessee 38133
901-377-4733 or 1-800-232-LAKE
2911 Brunswick Road
Memphis, Tennessee 38133
