Frequently Asked Questions

Quick Answers to Common Inquiries

How long does treatment usually last?
Length treatment can vary based on diagnosis, personal dynamics and other factors.

How do I know if I need treatment?
We provide no-cost, confidential assessments to determine if treatment is needed and what type of program would be best for each individual. We offer assessments and admissions 24 hours a day, seven days a week. Visit our Admissions page for additional information.

How can I determine which type of treatment is right for me?
After a confidential assessment, our clinicians will identify the most appropriate course of treatment and make a referral to the program that is the best fit. We offer inpatient hospitalization, intensive outpatient, residential treatment, detox and partial hospitalization (with or without boarding) to match the varying needs of our community. Learn more about our programs here.

How can I find out how much my insurance will cover?
The cost of treatment can vary due to a variety of factors, including the length of stay and insurance coverage. Our Financial Counseling Department can verify your insurance coverage then meet with you to review that information and discuss treatment options. Visit our Payment and Health Insurance Information page for additional information. 

Should I present more than one insurance policy if I have them?
Yes, always present ALL active insurance policies before or during registration. By making this information available, we can begin the verification and authorization process and help your insurance companies coordinate with each other, ensuring that you get the maximum treatment covered that your plans allow.

What if I don’t have any insurance coverage?
We can help you determine the cost of treatment and discuss options with you. Our Financial Counseling Department is available Monday through Friday, from 8 am to 4:30 pm.

What payment methods are accepted by the hospital?
We accept personal checks, cashier’s checks, cash, Visa, MasterCard, Discover and American Express.

If I have been recently terminated from my job, will I still have coverage?
It depends on if you are eligible for continuation of coverage through COBRA. If you have confirmation letters showing you have recently been accepted/enrolled in continuation of coverage, please bring those with you and present them at the time of admission.

Are the physicians and psychiatrists at Lakeside employees?
The majority of the medical staff at Lakeside are independent contractors who apply for and are granted privileges to work with patients at Lakeside


Recovery Begins Today

Lakeside Behavioral Health System’s Assessment Center is available 24 hours a day, seven days a week to provide a no-cost mental health assessment for you, your loved one, or your patient/client. Call us at 901-377-4700 or visit our facility to get started. For additional questions about our programs, you can also use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.


Lakeside Careers