Lakeside Behavioral Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin; age, disability, or sex. Lakeside Behavioral Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Lakeside Behavioral health:

  • Provides free aid and services to people with disabilities to communicate effectively with us, such as:
    1. Qualified sign language interpreters
    2. Written information in other forms (Large print, audio, accessible. Electronic formats, other formats)
  • Provides free language services to people whose primary language is not English such as:
    1. Qualified interpreters
    2. Information written in other languages

If you need these services contact Cathy Houpt, Director of Social Services

If you believe Lakeside Behavioral Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Cathy Houpt-Director of Social Services
2911 Brunswick Road
Memphis, TN 38133
Office-901-373-0954
Fax 901-377-0987
TDD or State Relay number: 1-866-344-0858
[email protected]

You can file a grievance in person or by mail, fax, or e-mail, if you need help filing a grievance; Cathy Houpt, Director of Social Services is available to help you.

You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint, Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C 20201
1-800-368-1019, 800-537-7696 (DD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html