Patient Satisfaction Survey

We take patient satisfaction very seriously at Lakeside Behavioral Health System and enjoy hearing about the ways we’ve impacted their lives. To continually improve and optimize our care, we ask every patient discharged from our facility to provide feedback on their stay and the care they received. These surveys inform us with a patient-centered perspective of our programming.

Patients rate the care they received on a 1 to 5 scale (1 = strongly disagree; 5 = strongly agree). We are proud of our staff for their hard work and dedication to our patients, as reflected in our satisfaction scores. Below are the overall program satisfaction scores from 2019.

Inpatient Programs Survey

Statement Score
I feel better now than when I was admitted. 4.6
Overall I was very satisfied with my treatment. 4.5
I would recommend this facility to someone needing treatment. 4.5

Outpatient Programs Survey

Statement Score
I feel better now than when I was admitted. 4.7
Overall I was very satisfied with my treatment. 4.7
I would recommend this facility to someone needing treatment. 4.7

Patient Testimonials

“I came into the hospital and was admitted to the West Unit. My intention was for my doctor to prescribe Subutex to me and leave the facility in five to six days. While on the West Unit, I was approached by staff that suggested an abstinence-based [Chemical Dependency] program might be a good option for me. I was initially resistant to this idea and irritated by the suggestion. Then it occurred to me that my doctor and therapist might see something in me that I could not, and I decided to give it a try. I have been very impressed with the Landing Addiction Services program, and I have decided that an abstinence-based program is the right choice for me. I am now committed to staying for the 28-day continuum of care and feel that this program has been a real gift in my life. I believe that I can live without mood-altering chemicals.” – Former Patient

“I have struggled with depression and chemical dependency for over 30 years. I can actually rate treatment centers because I have been in five different ones in four different states during this time. I must tell you that the Landing Addiction Services is the best program I have seen, and I love that almost all the staff that I have interacted with is in [Chemical Dependency] recovery. This really makes a difference in the program, in my opinion, and they are all very knowledgeable about recovery as well. I am really glad that I am here.” – Former Patient

Strive for Five Program

strive-for-five-logoLakeside Behavioral Health System strives to provide superior healthcare services to all those we come in contact with on a daily basis. To this end, Lakeside’s “Strive for Five” program is an initiative to promote dialogue between staff and patients, family members, referral sources and fellow employees. “Strive for Five” posters are placed throughout our 37-acre campus, along with individual buttons that staff wear visibly to promote this dialogue.

About Us

Recovery Begins Today

Lakeside Behavioral Health System’s Assessment Center is available 24 hours a day, seven days a week to provide a no-cost mental health assessment for you, your loved one, or your patient/client. Call us at 901-377-4700 or visit our facility to get started. For additional questions about our programs, you can also use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.

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