Service Excellence

It is our mission to provide excellence in patient care and in all of our services. In order to meet and exceed this goal, we are committed to Service Excellence. This program helps us provide timely, professional, effective and efficient service to all.

Through Service Excellence, our employees truly make a difference in the quality of care we provide our patients and the services we provide our community. Lakeside employees are committed to making every interaction a “WOW” experience by demonstrating the following Service Excellence behaviors:

TREAT EVERYONE AS A GUEST

  • I make a positive first impression and continue that positive impression through ongoing efforts
  • I anticipate the needs and expectations of all customer groups
  • Display service recovery skills
  • I am responsible for resolving customer dissatisfaction without assigning blame

DEMONSTRATE PROFESSIONALISM & EXCELLENCE IN THE THINGS I DO

  • I deliver excellence that goes beyond departmental and individual job responsibility
  • I am proud to sign my name to what I do
  • I demonstrate professionalism in how I look, what I do, and what I say
  • I hold myself accountable – I am a positive role model

PRACTICE TEAMWORK

  • I participate in decision-making and process improvement, regardless of my level in the organization
  • I communicate effectively within and beyond my assigned team
  • I focus on the problem or issue, not the person