Frequently Asked Questions

Q: How can I find out how much my insurance will cover for my stay there?

A: The Financial Counseling Department will verify your insurance coverage as a courtesy for you and will meet with you/family members to go over that information.

Q: What payment methods are accepted by the hospital?

A: We accept personal checks, cashier’s checks, cash, VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS.

Q: What if I don’t have any insurance coverage?

The Financial Counseling Department is available Monday through Friday, from 8am to 4:30pm, and can assist you with this information.

Q: Should I present more than one insurance policy if I have them?

A: Yes, you should always present ALL active insurance policies at the time of registration and sign in – by allowing us to get all policies verified and authorized, this will help your insurance companies to coordinate with each other and help pay for any possible deductibles/co-insurance.

Q: If I have been recently terminated from my job, will I still have coverage?

A: This depends on if you are eligible for continuation of coverage through COBRA. If you have confirmation letters showing you have recently been accepted/enrolled in continuation of coverage, please bring those with you and present at time of admission.

Q: How long does treatment last?

A: The length of time a patient is in treatment varies due to conditions and personal dynamics.

Q: Are the Physicians and Psychiatrist at Lakeside employees?

A: No. The medical staff at Lakeside are independent contractors who apply for and are granted privileges to work with patients at Lakeside.

VISITATION SCHEDULE

Child and Adolescent Patient Visitation Schedule

Adult Patient Visitation Schedule